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Delivery Manager

Overview

At Star, we connect strategy, insights, design, and engineering into a seamless workflow devised to support our clients every step of the way—no matter how long or complex their journey. We anchor everything we do in clear and compelling endgames, which in turn enable our multidisciplinary teams to create superior solutions and impressive commercial returns for our clients.

Star is truly global. That is why we are the first major consulting company that does not have headquarters. Instead, we have many front doors, spanning Silicon Valley, Tokyo, London, Munich, Copenhagen, Kyiv, Wroclaw, Ho Chi Minh City, and other vibrant design, technology, and creative nuclei of the world. Our spirited and growing 750+ strong Star Crew takes great pride in working side by side with their trailblazing counterparts at some of the world’s most disruptive “unicorn” startups and iconic global brands like Lufthansa, Dolby Laboratories, BMW, Panasonic, Walmart, and Zeiss.

Our mission is to make every great person, every great idea, and every great company shine. That’s why we’re called Star.

The Opportunity

We’re looking for an empathetic and result-oriented  Delivery Manager to lead our Japan-based project portfolio. This is a highly visible role which spans multiple global touch-points including Delivery Management, Client Relationship, Presales and Technical Consultancy.

As our Delivery Manager, you’ll be focused on: ensuring high-quality project delivery of our services for the local clients; supporting off-shore teams during key milestones, client negotiations or escalations; participating in presales activities and new business opportunities.

You

Truly Global. Professional experience in a cross-cultural and cross-functional environment. Ability to build strong communication bridges between people with different backgrounds, mindsets, cultural differences. Previous experience of working outside of Japan or in an internationally distributed  company (US, EU) would be a big plus. Advanced written and spoken English is a must. 

Process Advisor. Strong knowledge of Software Development lifecycle and methodologies (Agile and Waterfall are the required minimum). Ability to find a “golden middle” between written rules and creative solutions. 

Tech Expert & Consultant. Ability to explain technical complexity, challenges and opportunities to stakeholders with different backgrounds is very important. Solid experience in business analysis and/or system analysis will be a big plus.

Trouble-shooter. Ability to stay effective under the pressure of tight deadlines, high expectations and demandable clients. Strong analytical skills, goal-oriented approach, structured thinking and people leadership will be very helpful for the role.  

Education. MS/BS degree in Computing Sciences or equivalent is preferred. Credit will be given for candidates who do not have relevant degrees but can demonstrate equivalent work experience.

Responsibilities

Delivery Management:

  • Scope Management and Project Planning;
  • Resource Management and Financial Control; 
  • Risk management;
  • Expectation and Escalation management;
  • Technical Excellence and Best Practice implementation;
  • Removal of process bottlenecks and resolving issues;
  • Support of business development team in pre-sales, professional events, client-facing negotiations.

Compensation and Benefits

We offer a rewarding compensation and benefits package, intellectually and creatively stimulating environment, professional flexibility and unique international travel opportunities.

Star is an Equal Opportunity Employer. We believe that equity, diversity and inclusion are key to our ability to provide our clients and crew members with unique business and career outcomes. Your race, color, ancestry, religion, gender, identity, sexual orientation, age, marital status, disability have no effect on our hiring decisions. If you have a special need that requires accommodation, please let us know.

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