Developing a first-class knowledge base in the cloud

Overview

STILL offers customized intralogistics solutions worldwide, and implements the intelligent teamwork of forklift trucks and warehouse technology, software and services. The achievement created by the Company’s founder Hans Still in 1920 through a large amount of creativity, entrepreneurial spirit and quality quickly developed into a strong brand well-known throughout the world. Today, around 9,000 qualified staff in research and development, production, marketing and service are involved for the sole purpose of fulfilling customers’ needs throughout the whole world. The keys to the company’s success are highly efficient products ranging from sector-specific complete offers for large and small enterprises to computer assisted logistics programs for efficient warehouse and materials flow management. Please also visit STILL on the Internet at still.de or on Facebook at facebook.com/STILL.

Idea

The knowledge base, STILL neXXt service navigator, should be a part of STILL’s neXXt portal, a cloud-based solution that gathers all STILL applications into one place. The STILL neXXt service navigator would be a key application for STILL technicians, dealers and customers, who would use it to access technical documentation for STILL trucks, such as spare parts catalogs, user manuals, workshop literature and diagnostic tools. It should contain quick search functionality and feature an easy-to-use interface.

Project

To cover the needs of all users, Star designed an online web portal and a portable Windows desktop version of the knowledge base for STILL technicians. Star also developed a smart search feature to make it easy for users to find the information they were looking for.

With the Star-designed knowledge base, STILL technicians can increase service quality and provide an improved first-time fix rate. STILL is also planning to sell the software along with their trucks to dealers and customers.

Testimonial

“Thank you for your great work. The Star team members are well-trained and open-minded. They are focused on the project goals and able to adapt quickly to new priorities. We enjoy working with you on this project and we look forward to working with you in the future.”

Andreas Walter, Project Lead & Product Owner, STILL

Project Scope