AUTHOR

Head of Customer Experience at ClearBank

Prerna was the Head of Customer Experience at ClearBank with 15+ years of experience in Financial Services and three years in Technology. With a proven track-record for delivering new products and complex large-scale digital programs, she understands all the intricacies required for creating a smooth experience throughout the customer lifecycle. Prerna joined ClearBank in 2016 as one of the original members of the team. Before this, she was Head of Payment Operations at Metro Bank, maximizing quality and efficiency across the bank’s entire payment journey. Prerna also previously worked at Capital One where she delivered many pivotal projects and traversed the world along the way. Currently, she is working on a new fintech startup in the stealth-mode.