Service blueprint

Overview: A visual diagram that systematically maps the service delivery process, showing actors, actions, and touchpoints, both frontstage and backstage, providing a holistic view of the processes.

Purpose: Facilitates better communication of our service proposal, while also illustrating the necessary features and connections, both human and non-human, required for its implementation.

Business process map

Overview: A visual representation that outlines the sequential steps, interactions, and components of a specific business process for analysis and optimization.

Purpose: Achieve clarity and efficiency by visually depicting the sequential steps, interactions, and components of a process, enabling analysis, optimization, and effective communication.

Value proposition canvas

Overview: A tool used to visualize and analyze how a product or service addresses customer needs and creates value. Divided into two main sections, the customer profile details customer jobs, pains, and gains, while the value map outlines how to achieve the gains for the users.

Purpose: This tool helps to clarify and improve the alignment between a company's product or service offerings and the specific needs, pains, and gains of its target customers.

Prioritization matrix

Overview: A prioritization matrix, also known as a priority matrix or decision matrix, is a tool used to systematically evaluate and prioritize ideas based on predefined criteria. It helps to make informed decisions by providing a structured framework for comparing and ranking different choices.

Purpose: Guide decision-makers by defining evaluation criteria, assigning relative importance through weights, scoring options against these criteria, ranking options for prioritization, and facilitating transparent communication of decisions.

System interaction

Overview: This is an anonymized system interaction diagram produced from one of our workshops.  It outlines the various different systems and data flows for an end-state solution.  

Purpose: Understanding the full picture helps us design solutions that will work both in the short and long term.

Service MVP scope

Overview: A phased roadmap that outlines the minimum viable product (MVP) scope for service, breaking down key deliverables, tools, processes, and capabilities across multiple phases of implementation.

Purpose: Prioritize and organize the development of service components, ensuring a structured approach to building and launching the MVP. This allows teams to focus on essential features first, plan resource allocation, and provide a clear timeline for stakeholders.